Service
Good quality is trustworthy
After-sales service commitment and technical support
Customer service service is the lifeline of the enterprise, is the extension of value sunsreal products, but also a powerful guarantee of the normal operation of the user. The company will always sunsreal user requirements as the starting point and end point of the work, to provide a full range of services from equipment selection to installation and commissioning, personnel training, technical support, equipment maintenance for users.
This letter of commitment only for the summit of the products sold by the company. Ensure that the products are new and unused; ensure the equipment after the correct installation, reasonable operation, in the normal life of work.
The equipment implements "Three Guarantees", the warranty period is one year, and the whole life is responsible for maintenance; the warranty period is one year after the date of delivery and acceptance. Provide life-long supply of technical transformation and equipment support, and provide high quality and cheap spare parts and spare parts for the users in a long and timely manner.
Jianfeng company to provide products to implement lifelong free maintenance, including: the free repair warranty period and belong to the scope of warranty, the warranty period or paid maintenance during the warranty period but does not belong to the scope of warranty (the charge for material cost, artificial maintenance free)
The product fails, the customer should first contact the Jianfeng company. The company after receiving the notice, can send maintenance workers to arrive within three days, the service is completed, seven days to solve the major issues; because of objective reasons can not repair, customers should cause technical personnel AC fault, fault repair parts take the way of major product recall fault maintenance. When the product fails, the maintenance method should be explained to the user and provide a satisfactory solution to ensure the user's right of use.
Warranty: within the warranty period, the product due to the quality of production or the last repair quality reasons caused by the scope of failure.
If there is a failure in a year, the use of spare parts service. In the maintenance, during a long time, provided by the company to replace Jianfeng products for users to use temporary.
Have one of the following conditions, does not belong to the scope of warranty: the damage caused by improper use; vandalism; by non Jianfeng company or the specified services of product disassembly and maintenance; fault by natural disasters and other irresistible factors.
Jianfeng company aims to provide better products and the most reasonable solution for you, our technical experts to provide technical assistance to you, and hope to establish long-term, the pursuit of higher value of cooperation with you.
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